Find quick answers to the most common inquiries, from plan details to support and everything in between. We're here to help you get the most out of our services.
Getting Started
What is OnComms?
OnComms is the only veteran-owned and operated telecom company dedicated exclusively to serving active military service members, veterans, and their families. This unique focus allows us to understand and address the specific challenges faced by the military community.
We provide reliable and affordable communication services, with all plans offering military discounts, ensuring our customers receive the respect, support, and connectivity they deserve.
How do I sign up for an OnComms plan?
Simply visit our website, choose your desired service plan under the plans section, and click 'Sign Up'. Follow the instructions to enter your details and complete your registration.
What network does OnComms use?
We use both the T-Mobile and AT&T networks for coverage.
Can I keep my current phone number when I switch to OnComms
Yes, you can usually keep your existing phone number. Just select the option to 'port-in' your number during the sign-up process and provide us with some details from your current provider.
What devices are compatible with OnComms
OnComms supports a wide range of GSM-compatible devices. You can check the compatibility of your device on our website or contact customer support for assistance.
To find your IMEI . You can find this by dialing *#06# on your phone or by checking the settings under “About Phone.”
You can then enter the IMEI when prompted during signup.
You can change your plan at any time by logging into your account and selecting 'Plan', and then 'Change Plan' under your desired option. You can also contact customer support for assistance in making any changes to your plan.
Are there any hidden fees or charges?
All fees and charges are clearly displayed upon enrollment and will be sent via email after you sign up.
Do you offer discounts for Veterans or military personnel
We offer discounted services exclusively to military personnel, Veterans, their families, and new recruits.
What is the coverage area for OnComms?
You can view our coverage area using this map. OnComms Coverage Map
Note: Upon signing up, our system will automatically confirm whether coverage is available in your area.
Account Management
How do I view my current bill and usage?
Log into your OnComms account to view detailed billing information and current usage statistics.
Can I set up automatic payments?
Yes, you can enable automatic payments by updating your payment settings in your online account. This ensures your bill is paid on time each month.
What is the process for closing my OnComms account?
If you need to cancel your service, you can do so any time by contacting customer support or through your online account, following the instructions under 'Account Management'.
What are the hours of operation for customer support?
Customer support is available Mon-Sat, 9 am - 6 pm ET to assist you with any issues or questions you may have.
How do I report a problem with my device or service?
Problems with your device or service can be reported through your online account or by contacting customer support for immediate assistance.
Other Features & Benefits
What makes OnComms' communication services great for Veterans?
OnComms is the only Veteran-owned and operated telecom company, which gives us a unique understanding of the challenges and needs faced by military service members, Veterans, and their families. We offer reliable and affordable communication services tailored specifically for the Veteran community, ensuring they receive the respect, support, and connectivity they deserve.
